questions?

How long do your products last?

Our sauces and rubs are tough enough to last a solid 24 months from the original manufacturing date. But let’s be real—if you’re using them right, they won’t last that long.

Are your sauces shelf-stable or do they need refrigeration?

Our sauces are made to survive room temp just fine—until you crack them open. Once opened, they’re chill-seekers, so pop them in the fridge.

Where are your products made?

Born, bred, and bottled right here in Atlanta, GA. From development to design, we keep it local and authentic.

What sizes do you offer for your merchandise?

We’ve got unisex sizes from XS to XXL. Whether you’re slingin' sauce or just reppin' the brand, we’ve got you covered.

Are your products gluten-free, vegan, or contain any allergens?

Some of our sauces contain ingredients like fish, so always check the ingredient list on the label or product page for allergen details.

Are there any artificial ingredients in your products?

Nope! We keep it clean and simple with ingredients you know how to spell (unless it’s in another language). No artificial preservatives, colors, or flavors.

Where do you source your ingredients?

We aim to source locally whenever possible, using high-quality ingredients. Some of our spices and flavorings are inspired by international cuisines, which gives our products a global twist.

Where do you ship?

For now, we’re keeping it stateside. We ship anywhere in the domestic U.S. If you’re outside the lines, hang tight—we’re working on it.

How are shipping rates calculated?

Shipping costs are based on your location and order weight, but we do our best to keep it reasonable.

How long will it take to get my order?

Expect your order to show up within 7-10 business days. Delays happen, though, so reach out if you think your package is lost in the sauce.

How do I track my order?

You’ll get tracking updates via email as soon as we ship. Keep an eye out, and you can follow the journey through Shopify.

What’s your return policy?

We keep it simple—check out our Return Policy page for all the details. Reminder: sauces and rubs are non-returnable.

Can I cancel or change my order after it’s placed?

Shoot us a message ASAP. If your order hasn’t shipped yet, we’ll do our best to update it. But once it’s out the door, it's in the hands of fate (and the delivery driver).

When will my order ship?

We typically ship orders within 5-7 business days. Once it’s out the door, we’ll send you tracking info so you know when to expect it.

Do you ship outside the U.S.?

Not yet! We’re sticking to the domestic U.S. for now.

Help, I entered the wrong shipping address!

Don’t panic—reach out ASAP, and we’ll try to fix it before it ships.

What if I receive a damaged or incorrect item?

Email us at hello@shapeshifterbbq.com with details and photos, and we’ll sort it out.

My tracking says ‘Delivered,’ but I haven’t seen my package. What now?

Double-check with your shipping provider first. Sometimes packages play hide-and-seek. We’ll help if needed, but we’re not responsible for delays or errors made by shipping carriers.

How long does it take to process returns?

Once we receive your return, our general rule is 5-7 business days to process it. It is dependent on your bank or credit card provider, but we’ll give you updates along the way.

What makes Shapeshifter different from other BBQ brands?

We’re a little unorthodox. Our products blend traditional BBQ roots with global influences and fine dining techniques, creating bold, unexpected flavors. Developed in small batches by an Atlanta-based pitmaster, our sauces and rubs offer new takes on BBQ staples.

Why the name ‘Shapeshifter’?

Just like a shapeshifter changes form, we’re changing the way people think about BBQ. Our flavors adapt and evolve, drawing inspiration from different culinary traditions to create a unique BBQ experience.

Do you host any pop-ups or tasting events?

Yes, we occasionally host pop-up events around Atlanta! Follow us on Instagram or sign up for our newsletter to stay in the loop about upcoming tastings and events.